Refund Policy
Last updated: August 20, 2026
1. No Refunds
All purchases made on the GIGABOOST.AI platform are final. We do not offer refunds for any subscription plans, including the Growth (monthly and annually billed), Scale, and Concierge plans, as well as any legacy plans that existing subscribers may remain on, including the Institutional (Annual and Quarterly) and Enterprise plans. By subscribing to any paid plan, you acknowledge and agree that all fees are non-refundable.
2. Free Access
The public tools — valuation range, runway model, SAFE & dilution calculator and term sheet analyzer — are free and need no account. The platform starts with a $1, 7-day Growth trial that includes AI deck analysis, company valuation, financial modeling, a secure data room, the fundraising CRM, and 15 AI-matched investors with LinkedIn warming and automated outreach. Unless cancelled before it ends, the trial converts to a paid Growth subscription at the price shown at checkout. One-time AI reports ($99 each, $149 for both) are separate purchases and do not renew.
3. Cancellation
You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to the platform until the end of your current billing period. No partial refunds or credits will be issued for unused time within a billing cycle.
4. Billing Disputes
If you believe you have been charged in error, please contact us within 30 days of the charge at the address below. We will review your case and respond within 5 business days. Filing a chargeback or payment dispute without first contacting us may result in immediate account termination.
5. Service Interruptions
In the event of a significant, prolonged service interruption caused solely by GIGABOOST.AI (not third-party services or scheduled maintenance), we may, at our sole discretion, issue a service credit toward future billing. Service credits are not cash refunds and cannot be transferred or redeemed for cash.
6. Concierge and Legacy Enterprise Plans
Concierge plan terms, and the terms of any legacy Enterprise plan, including any custom refund or cancellation provisions, are governed by the individual agreement between you and GIGABOOST.AI. Please refer to your Concierge or Enterprise agreement for specific terms.
7. Contact Us
If you have questions about this Refund Policy or need to report a billing issue, please contact us at:
9629033 Canada Inc.
1000 Innovation Drive, Suite 500
Kanata, Ontario K2K 3E7
Canada
Email: hello@gigaboost.ai